Industrial Skills

Troubleshooting

Troubleshooting Courses

Industrial Skills

Duration: 0.25 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video

Effective troubleshooting uses various techniques to diagnose and fix problems. A series of logical steps will help to speed up the troubleshooting process. Rarely will simply guessing potential solutions for a problem work (or it may provide only a quick fix). There are five steps in the troubleshooting process. This course will discuss these five steps in detail.

Learning Objectives

  • Identifying the problem
  • Gathering information
  • Developing a solution
  • Implementing a solution
  • Confirmation and Documentation
  • Helpful questions to ask when troubleshooting

Duration: 0.25 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video

Problems arise in the workplace on a daily basis. Often times, they can be very difficult and time consuming to solve. Approaching the problem with a structured plan can help improve your efficiency, determine hidden causes, and increase the likelihood that your solution will actually fix the problem. This course illustrates key concepts using a step-by-step plan for a real world example, along with practical tools and strategies like the “5 Whys” technique, that you can use when troubleshooting problems in your workplace.

Learning Objectives

  • The importance of having an organized problem solving plan
  • Components of a problem solving plan
  • How to organize evidence to identify the root cause of a problem
  • Tools for discovering possible causes and solutions