Human Performance

Duration: 1.25 Hrs

Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady

The first step in being a successful salesperson is to have someone to sell to. In this course, professional Sales Trainer Marisa Pensa walks you through the basics of getting sales appointments, including:

• What to say (on the phone or in person)
• What to NOT say (on the phone or in person)
• How to make effective phone calls
• Knowing your numbers

Learning Objectives

By the end of this course, you will be able to:

• Explain the essentials of appointment making
• Summarize the model of appointment making
• Discuss how to answer a direct question or direct statement

Duration: 3.00 Hrs

Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady

What Is The Difference Between A Marketing Campaign That Delivers Average Results, And One That Boosts Profits And Changes Your Bottom Line? (Hint: The keys to effective marketing are in this course). In this course, Rich Harshaw explains why his famous statement, “Everything You Know About Marketing Is Wrong” is so universally true, and what businesses can do to revamp their marketing strategies to achieve superior results.

Learning Objectives

By the end of this course, you will be able to:

• Discuss how to avoid the “Average Joe” mistake
• Define the Educational Spectrum and it’s role in the “Right Place – Wrong Time” mistake
• Identify ways to use Accelerated Discontentment in marketing

Duration: 1.50 Hrs

Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady

You can improve the way you use time. You can avoid patterns and habits that make it difficult for you to get things done. Benjamin Franklin said, “Dost thou love life? Then do not squander time, for that’s the stuff life is made of.”

Learning Objectives

By the end of this course, you will be able to:

• Describe the benefits of using the Time Estimator
• Explain the benefit of SMART goals
• Identify multiple ways of handling disruptive behavior
• Identify ways to use Accelerated Discontentment in marketing

Duration: 0.50 Hrs

Course Level: Fundamental
Languages: English, Spanish
Capability: Audio, Video, MobileReady

You can improve the way you use time. You can avoid patterns and habits that make it difficult for you to get things done. Benjamin Franklin said, “Dost thou love life? Then do not squander time, for that’s the stuff life is made of.”

Learning Objectives

By the end of this course, you will be able to:

• Describe common mistakes people make in naming their electronic files
• Identify the different uses for file names and folder structure in searching and browsing
• Discuss the best use of local, network, and cloud-based storage drives, and the pros and cons of saving to each
• List six rules to help name files appropriately
• List four rules to use folders effectively
• Describe how to use the search function on Windows
• PCs or Macs, including where to find the tools to fix the search index if needed
• Discuss the use of the Quick Access list on a PC or the Favorites list on a Mac
• Describe how to use advanced search features to help clean up your filing system

Duration: 0.60 Hrs

Course Level: Intermediate
Languages: English
Capability: Video

Are you constantly ‘firefighting’? Does it seem as though problems always appear at the last minute or just before the weekend? In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Clear Communication is a course designed to familiarize participants with ways to improve their basic communication skills. After completing this course, participants should be able to describe effective methods for improving listening skills, describe ways to ensure that listeners receive a message as the speaker intended, and describe techniques for effectively giving and receiving feedback.

Learning Objectives

• Describe effective methods for improving listening skills.
• Describe ways to ensure that listeners receive a message as the speaker intended.
• Describe techniques for effectively giving and receiving feedback.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Decision Making is a course designed to familiarize participants with techniques for making informed decisions and implementing them successfully on the job. After completing this course, participants should be able to describe common examples of poor decision making, describe some general types of decisions, describe several questions that should be asked before a decision-making process begins, explain how to define the desired outcome for a decision, and describe how to gather information to make an informed decision. Participants should also be able to describe how to build consensus during the decision-making process, explain how to use an impact/effort grid and weighted voting in the decision-making process, and describe the steps for successfully converting a decision into action.

Learning Objectives

• Describe common examples of poor decision making.
• Describe some general types of decisions.
• Describe several questions that should be asked before a decision-making process begins.
• Explain how to define the desired outcome for a decision, and describe how to gather information to make an informed decision.
• Describe how to build consensus during the decision-making process.
• Explain how to use an impact/effort grid and weighted voting in the decision-making process.
• Describe the steps for successfully converting a decision into action.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Discipline is a course that provides participants with guidelines for preventing discipline problems and presents some techniques for dealing effectively with discipline problems when they arise. After completing this course, participants should be able to describe ways in which supervisors affect discipline in the workplace, reasons why discipline problems occur, ways of preventing discipline problems, ways of handling discipline problems once they arise, and the basic steps for using positive discipline and progressive discipline.

Learning Objectives

• Describe ways in which supervisors affect discipline in the workplace.
• Explain reasons why discipline problems occur.
• Identify ways of preventing discipline problems.
• Explain ways of handling discipline problems once they arise.
• List basic steps for using positive discipline and progressive discipline.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Interpersonal Communication is a course designed to help supervisors apply the listening and speaking skills that are basics for good interpersonal communication on the job. After completing this course, participants should be able to describe three basic levels of listening, identify common mental habits that are barriers to effective listening, and describe how to use awareness of nonverbal communication to ensure effective interpersonal communication. They should also be able to describe common types of ineffective responses, explain what empathic responses are and how they can be used for effective interpersonal communication, explain what constructive feedback is and describe how it can be used for effective interpersonal communication, and describe techniques that can be used to deal with people who become emotional on the job.

Learning Objectives

• Describe three basic levels of listening identify common mental habits that are barriers to effective listening.
• Describe how to use awareness of nonverbal communication to ensure effective interpersonal communication.
• Describe common types of ineffective responses.
• Explain what empathic responses are and how they can be used for effective interpersonal communication.
• Explain what constructive feedback is and describe how it can be used for effective interpersonal communication.
• Describe techniques that can be used to deal with people who become emotional on the job.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Managing a Work Group is a course designed to familiarize participants with techniques for building and maintaining a high performance work group. After completing this course, participants should be able to describe how to work with group members to set performance goals, provide reinforcement for good performance, and build employee involvement in group activities. They should also be able to describe considerations associated with effective training, ways to diagnose performance problems, and techniques for practicing assertiveness.

Learning Objectives

• Describe how to work with group members to set performance goals, provide reinforcement for good performance, and build employee involvement in group activities.
• Describe considerations associated with effective training and ways to diagnose performance problems.
• List techniques for practicing assertiveness.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Managing Yourself is a course designed to familiarize participants with techniques for making a smooth transition from worker to supervisor and with some tools that can make a supervisor’s job easier. After completing this course, participants should be able to describe techniques for starting off on the right foot as a new supervisor. They should also be able to describe how to use tools such as delegation and time management.

Learning Objectives

• Describe techniques for starting off on the right foot as a new supervisor.
• Describe how to use tools such as delegation and time management.

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Problem Solving is a course designed to familiarize participants with a basic process that can be used to solve almost any type of problem in the workplace. After completing this course, participants should be able to define a problem and the goal for its solution. They should then be able to work their way through the basic problem solving process.

Learning Objectives

• Define a problem and the goal for its solution.
• Explain the basic problem-solving process.

Duration: 0.25 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the conditional 3-way Communication human performance tool and discover its guiding purpose of clear, concise communication and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of 3-way Communication
• Discuss the importance of 3-way Communication
• Identify when to apply 3-way Communication
• Describe how to apply 3-way Communication
• State general rules and insights for 3-way Communication
• List at risk behaviors to avoid when applying 3-way Communication

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the “Are You Ready?” Checklist human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of “Are You Ready?” Checklist
• Discuss the importance of “Are You Ready?” Checklist
• Identify when to apply “Are You Ready?” Checklist
• Describe how to apply “Are You Ready?” Checklist
• State general rules and insights for “Are You Ready?” Checklist
• List at-risk behaviors to avoid when applying “Are You Ready?” Checklist

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the Co-worker Coaching human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of Co-worker Coaching
• Discuss the importance of Co-worker Coaching
• Identify when to apply Co-worker Coaching
• Describe how to apply Co-worker Coaching
• State general rules and insights for Co-worker Coaching
• List at risk behaviors to avoid when applying Co-worker Coaching

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the Peer Checking human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of Peer Checking
• Discuss the importance of Peer Checking
• Identify when to apply Peer Checking
• Describe how to apply Peer Checking
• State general rules and insights for Peer Checking
• List at risk behaviors to avoid when applying Peer Checking

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the Procedure Use and Adherence human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of Procedure Use and Adherence
• Discuss the importance of Procedure Use and Adherence
• Identify when to apply Procedure Use and Adherence
• Describe how to apply Procedure Use and Adherence
• State general rules and insights for Procedure Use and Adherence
• List at risk behaviors to avoid when applying Procedure Use and Adherence

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will learn to use STAR, a self-checking human performance tool, to enhance your ability to minimize errors, reduce the frequency of events, and reduce the severity of events.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of STAR
• Discuss the importance of STAR
• Identify when to apply STAR
• Describe how to apply STAR
• State general rules and insights for STAR
• List at risk behaviors to avoid when applying STAR

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the Stop When Unsure human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of Stop When Unsure
• Discuss the importance of Stop When Unsure
• Identify when to apply Stop When Unsure
• Describe how to apply Stop When Unsure
• State general rules and insights for Stop When Unsure
• List at risk behaviors to avoid when applying Stop When Unsure

Duration: 1.00 Hrs

Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady

Error is an innate part of all human activity. Error reduction tools enhance the ability to minimize errors, reduce frequency of errors, and reduce severity of errors. In this activity, you will explore the conditional Turnover human performance tool and discover its guiding purpose of positive control and its impact on performance in the workplace.

Learning Objectives

After successfully completing this activity, the participant will be able to:

• Relate the purpose of Turnover
• Discuss the importance of Turnover
• Identify when to apply Turnover
• Describe how to apply Turnover and be able to locate and perform a Turnover
• State general rules and insights for Turnover and have knowledge of appropriate procedure/policy for their department
• List at risk behaviors to avoid when applying Turnover