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Duration: 0.20 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video, MobileReady
Being in a leadership position early on in your career is exciting. But on the flip side, you can face hurdles, including learning how to manage employees who may be years older than you. Older employees are a talent pool that shouldn’t be underutilized despite the age gap. This video will provide some tips of what to do, and what not do to, when managing older team members.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Did you know a CMMS system can be configured to notify management via smartphone or email, if there is an equipment breakdown at any time of the day or night? Computerized Maintenance Management Systems (CMMS) have been around for many years. They can offer many advantages when an organization is trying to systematize and standardize the maintenance activities related to that organization’s assets. But that’s not all a properly designed and utilized CMMS can do. This interactive online course covers the benefits of an effective CMMS, work types related to maintenance, reactive and breakdown maintenance, and the purpose of a problem code and a resolution code.
By the end of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Sexual harassment is a constant presence in America’s workplaces. To prevent harassment, we need to understand it. For many people, sexual harassment is an emotionally-charged topic loaded with confusion and uncertainty. This interactive online course is designed to provide a comprehensive explanation of what sexual harassment is, how it can occur in the workplace, current legal positions, and how management can maintain a harassment-free workplace. Some of the topics that will be covered in this course include: behaviors that constitute sexual harassment, the different types of harassment including abusive conduct, what constitutes a hostile work environment, and how to handle complaints. This course is meant to be taken for general anti-harassment training and does not discuss the standards and/or regulations of any specific state.
By the end of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Sexual harassment is a constant presence in America’s workplaces. To prevent harassment, we need to understand it. For many people, sexual harassment is an emotionally-charged topic loaded with confusion and uncertainty. This interactive online course is designed to provide a comprehensive explanation of what sexual harassment is, how it can occur in the workplace, current legal positions, and how management can maintain a harassment-free workplace. Some of the topics that will be covered in this course include: behaviors that constitute sexual harassment, the different types of harassment including abusive conduct, what constitutes a hostile work environment, and how to handle complaints. If you are a manager in New York this course includes specific references to New York requirements regarding Sexual Harassment reporting. This course is designed to be compliant with New York standards. This course is specifically for Managers and Supervisors that are currently working or have the potential to work in New York State and New York City.
By the end of this course, you will be able to:
Duration: 2.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Sexual harassment is a constant presence in America’s workplaces. To prevent harassment, we need to understand it. For many people, “sexual harassment” is an emotionally-charged topic loaded with confusion and uncertainty. This interactive online course is designed to provide a comprehensive explanation of what sexual harassment is, how it can occur in the workplace, current legal positions, and how management can maintain a harassment-free workplace. Some of the topics that will be covered in this course include: behaviors that constitute sexual harassment, the different types of harassment including abusive conduct, what constitutes a hostile work environment, and how to handle complaints. If you are a manager in Connecticut this course includes specific references to Connecticut laws regarding Sexual Harassment training. This course is designed to comply with Connecticut standards.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
In this day and age, it is becoming nearly impossible to focus and be productive because people are being pulled in so many different directions. Recognizing high leverage tasks can help you become organized and productive as you prepare and plan your day. In this interactive, online course, you’ll be given actionable strategies for increasing your productivity on a day-to-day basis including tips for effective email management.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Whether you’re presenting at a conference or at a lunch and learn, visual aids can be a powerful tool to catch and hold your audience’s attention and reinforce the message you are trying to get across. This interactive online course will outline different types of visual aids and how to use them effectively. Additionally, you will be provided with strategies on how to effectively build a slide deck that will powerfully transmit your message to the audience in an engaging way. Attention spans are low in today’s world, but after this session, you’ll have the tools needed to hold attention with eye-catching visual aids.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Video
Professionals of all ages are faced with career and life changing decisions every day and in order to create an extraordinary A/E/C career you must make the right decisions for you, while supporting the organization you work for and the clients you serve. This interactive online course will walk you through a goal setting process, that you can utilize to help make critical career decisions and will also serve as a credential planning process. Furthermore, at the end of this course, using the process provided you will be able to identify the right credentials for you, so you can start to pursue them and change the course of your career forever.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Whether you’re presenting at a conference or at a lunch and learn, visual aids can be a powerful tool to catch and hold your audience’s attention and reinforce the message you are trying to get across. This interactive online course will outline different types of visual aids and how to use them effectively. Additionally, you will be provided with strategies on how to effectively build a slide deck that will powerfully transmit your message to the audience in an engaging way. Attention spans are low in today’s world, but after this session, you’ll have the tools needed to hold attention with eye-catching visual aids.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Video
Professionals of all ages are faced with career and life changing decisions every day and in order to create an extraordinary A/E/C career you must make the right decisions for you, while supporting the organization you work for and the clients you serve. This interactive online course will walk you through a goal setting process, that you can utilize to help make critical career decisions and will also serve as a credential planning process. Furthermore, at the end of this course, using the process provided you will be able to identify the right credentials for you, so you can start to pursue them and change the course of your career forever.
By the end of this course, you will be able to:
Duration: 2.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Sexual harassment is a constant presence in America’s workplaces. To prevent harassment, we need to understand it. For many people, “sexual harassment” is an emotionally-charged topic loaded with confusion and uncertainty. This interactive online course is designed to provide a comprehensive explanation of what sexual harassment is, how it can occur in the workplace, current legal positions, and how management can maintain a harassment-free workplace. Some of the topics that will be covered in this course include: behaviors that constitute sexual harassment, the different types of harassment including abusive conduct, what constitutes a hostile work environment, and how to handle complaints. If you are a manager in California this course includes specific references to California laws regarding Sexual Harassment training. This course is designed to be compliant with California standards. California has enacted a mandatory training law (SB 1343), requiring private employers of 50 or more to provide at least two hours of training to supervisory personnel on prevention of sexual harassment. This course was designed to meet the requirements of AB 1825 as well as the mandates outlined in California AB 2053 on abusive conduct and California SB 396 on gender identity, gender expression, and sexual orientation. AB 1661 legislation requires this training to be approved by local entity counsel. For questions regarding approval for your entity, please contact your local human resources representative. The course should be taught in conjunction with a review of your entity’s harassment/discrimination policy.
Please contact your local human resources representative if you have any questions regarding your entity’s policy.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
Communication skills are frequently cited as the most important skills for supervisors. To be an effective supervisor, you must be able to communicate with all levels of the organization. Poor communication can have many negative consequences, such as poor performance due to lack of alignment on expectations, and conflicts between individuals. This module will cover some essential skills for communicating effectively, with a focus on communicating with your subordinates.
By the end of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
Change is a constant in today’s world. Business organizations are continually looking to improve performance by upgrading equipment, changing the organizational structure or job roles, or implementing new processes or procedures. The success of any change depends greatly on employees embracing the change. This course discusses several skills and tools necessary for supervisors to lead successful changes.
By the end of this course, you will be able to:
Duration: 0.25 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
The seven basic quality tools are a set of commonly used graphical statistical analysis tools. They can be used to help solve many different types of problems, not just quality problems. The seven tools are: cause and effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter plots, and data stratification. It is important to understand the purpose of each of these tools and how to interpret the information. This course provides a summary of each tool, including common uses.
By the end of this course, you will be able to:
Duration: 5.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
This series will tutor the newly promoted AEC PM (Architect, Engineer, Contractor) in acquiring new skills, including strategy, team development, financial management, and more. The evolution to senior management requires both a broad range of skills, including marketing, financial management and leadership, and great expertise within each area. The leader who has excelled while dealing directly with projects and design issues must now learn to deal indirectly with people issues and leadership challenges.
Talent triangle hours: 5 Leadership
Duration: 3.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
In this short series, technical professionals will learn the skills to survive and thrive in the workplace. Students will also gain a better understanding of what it takes to develop organizational skills, such as time management, performance management, and stress management.
Talent triangle hours: 3 Leadership
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Successful transition and successful leadership depends on identifying effective strategies for building a team around you as leader and manager. This interactive online course focuses upon the challenges and key strategies for transition from the position of team member to the role of team leader.
During this course, we will explore key theories of career development and transition within the corporate environment, as well as theories about team dynamics and the role of leaders. We will also discuss challenges related to the transition from team member to team leader, and strategic and tactical solutions for successful transition within a corporate team. Career development plans, including how to create them, modify them, and apply them to different career scenarios will also be discussed.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
All organizations are challenged by problems that need to be fixed. You can become a master troubleshooter and problem solver. In this interactive online course we will instruct you in successful systematic problem solving, giving you methods and tools that you can use regardless of your position or organization.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
It is becoming increasingly rare in today’s business climate for all team members to be located centrally or working from a single office. Whether it is satellite offices, team members working at home, or offsite third party vendors, the workforce of today is more than likely dispersed among a variety of offices in separate locations. In this interactive online course, we will examine the factors that necessitate a remote and often globally distributed workforce. We will also discuss best practices for managing offsite teams and pitfalls to avoid in the process.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English, Spanish
Capability: Audio, MobileReady
The first module of this program will discuss the employment interview. It will cover the different types of interviews, and planning strategies to help you conduct successful interviews. This course will illustrate steps for conducting an interview, and provide examples of types of evaluations to use so you can choose the best person for the position. The second interactive module discusses how millennials are different from other generations when it comes to their views on careers, success and professional growth. You’ll learn coaching and managing tips to help make sure recognition is fair and consistent. You’ll also learn how to leverage modern technology to increase engagement, and how to make work challenging, engaging, and fun.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
In the first module of this interactive, online program, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors. The second module of this program will discuss valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Data security is the protection of information and mechanisms employed to provide assurance that data will remain secure. A data security system includes resources, people, hardware, software, and the infrastructure supporting data protections. This interactive online course discusses the different aspects of data security, including categorization of data and data types, data management, and user and organization responsibility for maintaining data security. Data within an organization is an essential part of how the organization does business, makes profits, acquires its place in industry, and retains employees to perform the work. Determining the level of data sensitivity and structuring a data security system around those needs is imperative for the success of an organization and the security of organizational information.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Hiring the right talent can make a difference between success and failure in your organization. There are major financial, morale and business growth implications when you don’t bring on customer focused people. Hiring top talent is both an art and science. In this SmartTeam course, we will focus on best practices and bottom-line evidence that will show you how to hire the best talent. Although this course will be focusing on hiring for a customer service position, the concepts and techniques can be applied to any position.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Learning how to set effective and relevant goals is the first step in achieving success in any field—goals serve as roadmaps to the future. Just as you wouldn’t go on a trip without a clear understanding of where you’re heading, setting out on your professional journey without a plan is not likely to give you the results you desire. This interactive, online course discusses how to set goals using the SMART goal template (specific, measurable, achievable, relevant, time bound), and provides tools to help you get where you want to go in your personal or professional life. The purpose of this course is to aid you in selecting appropriate, attainable goals to give you the best chance of success.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Hiring the right talent can make a difference between success and failure in your organization. There are major financial, morale and business growth implications when you don’t bring on customer focused people. Hiring top talent is both an art and science. In this SmartTeam course, we will focus on best practices and bottom-line evidence that will show you how to hire the best talent. Although this course will be focusing on hiring for a customer service position, the concepts and techniques can be applied to any position.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 2.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Without a skilled captain to steer it safely to harbor, a ship is as good as lost at sea. The same can be said of the business world—without the right people at its helm, a firm is left to flounder on an uncharted course, one that may very well send it drifting into the dismal abyss of financial ruin. Arguably then, it stands to reason that employees are the most important resource within a company. After all, they are the vital crew members who will allow you, the captain, to navigate the corporate boat to safe harbor (i.e., profitability).
This interactive online course covers the importance of mentoring employees along with methods that can be used to motivate. Several case studies are introduced to give specific examples of how this information can be put to use with employees and leaders of an organization. This course is intended to review and reinforce motivational and mentoring concepts that you may have used or evaluated in your profession. If you are starting a career as a manager, hopefully some of these concepts will provoke thought about how to motivate or mentor peers or employees in your company.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 2.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
You know that reality TV show where they drop a bunch of folks on an island in the middle of nowhere and see if they can last 39 days without going all Lord of the Flies? Surviving today’s corporate jungle is a lot like that. So what’s the secret to achieving success without losing your sanity? Here’s a hint: Learn the lingo.
This eye-opening SmartTeam course is a must for all business professionals—beginning with an overview of essential business terms and concepts, and outlining the key differences between a satisfied and an engaged workforce. It includes proven techniques for promoting teamwork and overcoming common hurdles in personnel management, as well as mastering the essential principles of customer care and service.
The bottom line? At the end of the work day, it’s not just one person that makes a difference. It’s every member of a company working together toward a common goal. Smart Management: Business Essentials is the first step toward achieving that goal and
surviving the daily grind.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
There’s no doubt about it. The workplace has changed drastically over the past two decades. In the past, leading an organization meant managing, directing or supervising. The individual in charge was known as “The Boss” and was responsible for directing all activities and making all decisions. Today’s employees, however, do not respond well to bosses. They expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a “coach.” Unfortunately, they are typically lacking in the knowledge and skills to master their new role. This 1-hour online interactive course is designed to help you become a coach in the very best sense of the word. This course stresses the need for good coaching skills and provides practical suggestions for confronting poor performance by using a Performance Improvement Plan.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Studies show that well over 90% of organizations engage in a formal employee Performance Review (or Appraisal) Process, but the practice is highly varied between companies – and sometimes within a single company – in both the way it is conducted and its effectiveness. In fact, Performance Review is often dreaded by both managers and employees. One reason is that managers often lack skill in objectively evaluating and providing useful feedback to employees. The purpose of this interactive online course is to equip managers to engage in effective employee performance reviews that will help employees understand and maximize their performance. We will also show how employees can best participate in the process. When done effectively, the Performance Review will have a positive impact on the motivation and performance of employees and their managers and will benefit the entire company.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Regardless of how much effort an organization puts into creating an efficient and respectful work environment, challenging circumstances always arise. Rather than perceiving these problematic situations as a reflection of a personal or organizational failure, it is more effective to focus on establishing and following clear guidelines to resolve problems and appropriately handle workplace challenges. Whether your organization is currently facing a serious problem, or is seeking to put policies and procedures in place for the future, this interactive online course will guide you in handling the different challenges your organization might face. Instances for intervention including hostile behavior, substance abuse, and criminal activity will be discussed, as well as prevention and mitigation strategies for violation of workplace policies. While the types of challenges encountered in the workplace are too diverse to be discussed in one manual, this interactive online course will cover common types of problematic work situations most employers are likely to encounter. **This course is intended for managers in policy-making roles.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Whether you are a newly promoted supervisor or an experienced manager, you know managing people is a big responsibility. It requires a special skill set. This course will help you develop the skills you need to be successful and to develop successful employees. This interactive online course teaches you how to coach employees through feedback, mentoring, and counseling. The touchy subjects of corrective counseling and employee discipline are covered as well as the methods of planning, conducting, and benefiting from employee meetings. You will find a template for time management for your work and personal life. The course concludes with a motivational and highly informative section, “Take Care of Yourself.”
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, MobileReady
Many think delegation is a way to load others with work, hopefully relieving themselves of both some work and, possibly, some responsibility. But that’s a narrow and negative perspective on delegation that seldom leads to increased productivity or profitability. The true purpose of delegation is to get more accomplished in less time through the effective utilization of the talent and resources available. Used correctly, delegation allows us to work constantly on our business rather than merely working in it. It tell us when others can do needed activities, faster, cheaper, and better than we can ourselves.
The mastery of delegation is the highest form of personal leverage and the ultimate time management tool. It multiplies the number of projects we can effectively work on at once, and also shortens the time between concept and delivery of the product or service to the client or market. This 1-hour interactive online course defines delegation, explains its benefits, and guides the student through the process of delegating tasks and projects.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, MobileReady
You expect quality from your vendors and your customers expect quality from you and your organization. In this SmartTeam course we will familiarize you, regardless of your level in your organization, with the meaning of quality, how it is critical, and how to begin to put it into motion in all of your work.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, MobileReady
All work is a process—plain and simple. A process is a series of events, activities, decisions, or tasks that transform inputs into outputs. Processes can be very large, crossing many functions within your institution or organization; or small, existing within a department or unit. Smaller processes exist within the context of larger processes. It is imperative as you start that you are careful in what processes you select for improvement. This interactive online course discusses selecting, monitoring, and improving processes so you will be able to provide your products or services accurately and on time.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, MobileReady
Feeling out of control and overwhelmed by everything you need to accomplish each day? No matter how hectic your schedule appears, you can regain control of your day and increase your daily productive time. How? Effective time management is your tool to design success at work and at home. This interactive online course details a complete, integrated time management system. This system contains just seven steps, which will assist you in developing an effective and efficient method for allocating time and regaining control of your life. In addition to honing your prioritization skills, you will also learn how best to use your reclaimed time and how to periodically reassess your time management process so you can maintain control of your day.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, MobileReady
In 1897, Italian Economist Vilfredo Pareto found that 20 percent of any given population, of any country during any time period, accounted for 80 percent of the wealth. This pattern is repeated in many aspects of life, not just wealth. The 80/20 Rule as applied to time management reveals that there is generally a significant imbalance between our efforts and our results. Instead of there being a one-to-one relationship between effort and result, it turns out that 20 percent of our efforts produce 80 percent of the results. Conversely, the other 80 percent of our efforts produce only 20 percent of the results.
This 1-hour interactive online course from SmartTeam explores how we can channel our time and effort to get the greatest results with the least amount of effort and stress.
It focuses on your individual abilities, and teaches an entrepreneurial time management approach together with creative use of the 80/20 Rule. In other words, it will help you prioritize so that you do most often the things you are best at and enjoy the most. You will learn to strive for excellence in a few things, rather than achieving mediocre performance in many.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
A growing number of workers are trading in the corporate hierarchy for the freedom to be their own boss. These independent contractors can be found in nearly every profession, from lawyers and business consultants to writers and yoga instructors. They set their own schedule and they enjoy a wide variety of work experiences, but they also pay their own taxes and secure their own health insurance. A problem arises, however, when employers misclassify workers who are employees under the law as independent contractors. Depending on the specific terms of the working arrangement with an independent contractor, such as hours worked, reporting structure, payment schedule, et cetera, you may be in violation of some very serious worker classification laws. In this interactive, online course, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
To many employers, a Form I-9 may appear to be a simple one-page piece of hiring paperwork. However, the one page Form I-9 comes with enough rules and regulations to fill a 69-page how-to manual, the M-274 Handbook for Employers. There are many common mistakes and human errors that can be made while completing and maintaining Form I-9 records. If an employer fails to complete or maintain I-9 documentation correctly, that employer may fall out of compliance and suffer harsh financial penalties.
This interactive, online course contains valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
There is nothing more important in the hiring process than the interview. The interview is an exchange of information between the candidate and the interviewer. It provides the candidate with the opportunity to sell him/herself, and management with the opportunity to sell the position and the organization. The importance of selecting the BEST person for a position cannot be over emphasized. The interview provides an opportunity for you to brand your company in the eyes of the potential employee, and to determine if the candidate is the right fit. The interview is a crucial process, that if done correctly, will ultimately help move your business forward. But if done incorrectly, could be very damaging to your company.
This interactive, online course will discuss the employment interview. It will cover the different types of interviews, and planning strategies to help you conduct successful interviews. This course will illustrate steps for conducting an interview, and provide examples of types of evaluations to use so you can choose the best person for the position.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 0.50 Hrs
Course Level: Fundamental
Languages: English
Capability: Audio, Video, MobileReady
Millennials are the generation born between 1980 and 1994 who have been given a reputation that says they have an inborn distrust of hierarchy and bureaucracy, and are prone to job-hopping. But is this reputation actually true? To manage your Millennial employees, you must understand the group and how they compare to other generations before them. How to manage and motivate what some call the “trophy generation” is a hot topic of conversation and a concern for many businesses and managers. The good news is that millennials are like most people, they aim to have a job where they are valued, make an impact and develop their skills, all while being interested in what they do and being fairly paid for their effort. They want a secure job, but they aren’t looking to make one job their life’s work.
This interactive, online course will discuss how millennials are different from other generations when it comes to their views on careers, success and professional growth. You’ll learn coaching and managing tips to help make sure recognition is fair and consistent. You’ll also learn how to leverage modern technology to increase engagement, and how to make work challenging, engaging, and fun.
Learning Objectives
At the conclusion of this course, you will be able to:
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
See and rate examples of disciplinary action and understand the importance of designing messages for the team member.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Learn the standard procedure for disciplining team members and practice focusing on team member behaviors in documentation.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Since team members often react negatively to discipline, practice how you will respond in these situations.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Learn and apply the five-step process for effectively disciplining a team member.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Practice Effective Discipline in a full scenario situation.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Test your ability to apply Effective Discipline concepts in this skills-based scenario assessment.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Practice describing the team member’s poor work habit focusing on behavior and fact, not attitudes or opinions.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
What you should say in the context of work habit discussions when team members try to deny responsibility for the poor habit.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Use empathy in your discussions is important for team member self-esteem and buy-in.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Test your ability to apply Improving Work Habits concepts in this skills-based scenario assessment.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Test your ability to apply Managing Complaints concepts in this skills-based scenario assessment.
Duration: 1.00 Hrs
Course Level: Intermediate
Languages: English
Capability: Video
Discover when to give performance feedback to team members and what sources to use for information.