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Duration: 0.25 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
Effective troubleshooting uses various techniques to diagnose and fix problems. A series of logical steps will help to speed up the troubleshooting process. Rarely will simply guessing potential solutions for a problem work (or it may provide only a quick fix). There are five steps in the troubleshooting process. This course will discuss these five steps in detail.
Duration: 0.25 Hrs
Course Level: Intermediate
Languages: English
Capability: Audio, Video
Problems arise in the workplace on a daily basis. Often times, they can be very difficult and time consuming to solve. Approaching the problem with a structured plan can help improve your efficiency, determine hidden causes, and increase the likelihood that your solution will actually fix the problem. This course illustrates key concepts using a step-by-step plan for a real world example, along with practical tools and strategies like the “5 Whys” technique, that you can use when troubleshooting problems in your workplace.